Noticeboard

Please click on the link below to NHS INFORM SCOTLAND for the latest information on Coronavirus

https://www.nhsinform.scot/coronavirus

Covid 19 vaccination programme

We are continuing to arrange vaccination clinics for COVID-19. Appointments are being offered based on the JCVI criteria (Joint Committee on Vaccination and Immunisation) and we will contact you by phone or letter when you are eligible.

Changes to Access as a result of COVID-19.

This GP Practice is currently restricting access for the safety of all patients and staff.

We remain open for all essential primary care problems but on the advice of Health Protection Scotland we have put in place a process whereby everyone is screened by telephone prior to being seen.

All patients will still have access to the care they require.

We understand that for some patients, it is frustrating that we cannot offer face to face appointments as easily as in the past. We are being guided by Scottish Government in how we offer appointments. For further information please click here.

PLEASE TRY TO PHONE OR USE THE ONLINE REPEAT PRESCRIPTION REQUEST SERVICE. WE WOULD APPRECIATE NO REPEAT SLIPS BEING HANDED TO THE SURGERY. WE WILL BE CONTINUING WITH OUR DISPENSING SERVICE AS USUAL.

Please allow 4 working days after requesting a prescription before coming to collect it.

SCREENING APPOINTMENTS

Cervical screening, breast screening, diabetic retinopathy and bowel screening appointments are now being sent out.  If you have any queries with regard to these screening programmes please contact  NHS inform on 0800 22 44 88 or contact a Screening Centre.

NORTH KESSOCK OPENING HOURS ON FRIDAY 13TH AUGUST

NORTH KESSOCK SURGERY WILL BE OPEN FROM 8.45AM UNTIL 11AM FOR COLLECTION OF PRESCRIPTIONS. STAFF WILL THEN BE BACK AT MUNLOCHY AND YOUR PRESCRIPTION WILLNOT BE AVAILABLE FOR COLLECTION AT NORTH KESSOCK UNTIL MONDAY16TH AUGUST.

THANK YOU.

26.07.2021

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

The practice complies with the latest General Data Protection Regulations. No information will be released without the patient consent unless we are legally obliged to do so. Please contact the Practice Manager if you would like more information in accessing your records.

Complaints

Customer service form

We operate a Practice Complaints Procedure for dealing with complaints which meets national criteria.

If, unfortunately, you have cause to complain, please contact the Practice Manager who will take appropriate action. We aim to deal with any problem both quickly and effectively. You will receive an acknowledgement within 2 working days, and an explanation within 10 working days. It would be helpful if you would inform us of any problems as soon as possible after the incident has taken place.

In investigating a complaint, we aim to find out what happened, and what went wrong. Enable you, if you would like, to discuss the problem with those concerned. Ensure you receive an apology, if appropriate. Try to prevent the same thing happening in the future.

If you are complaining on behalf of someone else, and in order to maintain patient confidentiality, we will require to know that you have their permission to do so.

If you would prefer to talk to someone who is not involved, you can telephone or write to The Complaints & Feedback Team, NHS Highland, Raigmore Hospital, INVERNESS. Tel 704000.

You will be given a prompt reply within 4 weeks of them receiving your complaint. Where there are good reasons why this cannot be achieved, you will be kept informed of progress.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
NHS ScotlandThis site is brought to you by My Surgery Website