Changes to Access as a result of COVID-19.

This GP Practice is currently restricting access for the safety of all patients and staff.

We have at all times during the pandemic been available for our patients and have continued to offer medical care. We continue to offer telephone appointments as the initial contact, but will see you face to face when this is necessary. This helps us keep our practice as covid-secure as possible by limiting the number of people in the building, and helps us manage the current high level of demand for our services. We are sorry that this does not suit all our patients.

We have now opened our door to patients but ask that all patients read the information on the door before entering the surgery.  There are restrictions in place to continue to keep our patients safe and we ask that you wear a mask on entering the waiting room and request that no more than 3 patients are in the waiting room at a time, this includes patients collecting prescriptions.

Thank you.


Please allow 4 working days after requesting a prescription before coming to collect it.


Cervical screening, breast screening, diabetic retinopathy and bowel screening appointments are now being sent out.  If you have any queries with regard to these screening programmes please contact  NHS inform on 0800 22 44 88 or contact a Screening Centre.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

The practice complies with the latest General Data Protection Regulations. No information will be released without the patient consent unless we are legally obliged to do so. Please contact the Practice Manager if you would like more information in accessing your records.


Customer service form

We operate a Practice Complaints Procedure for dealing with complaints which meets national criteria.

If, unfortunately, you have cause to complain, please contact the Practice Manager who will take appropriate action. We aim to deal with any problem both quickly and effectively. You will receive an acknowledgement within 3 working days, and an explanation within 10 working days. It would be helpful if you would inform us of any problems as soon as possible after the incident has taken place.

In investigating a complaint, we aim to find out what happened, and what went wrong. Enable you, if you would like, to discuss the problem with those concerned. Ensure you receive an apology, if appropriate. Try to prevent the same thing happening in the future.

If you are complaining on behalf of someone else, and in order to maintain patient confidentiality, we will require to know that you have their permission to do so.

If you would prefer to talk to someone who is not involved, you can telephone or write to The Complaints & Feedback Team, NHS Highland, Raigmore Hospital, INVERNESS. Tel 704000.

You will be given a prompt reply within 4 weeks of them receiving your complaint. Where there are good reasons why this cannot be achieved, you will be kept informed of progress.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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