YOUR RIGHTS & RESPONSIBILITIES, INCLUDING KEEPING APPOINTMENTS

All surgeries are by appointment and these can be made by telephoning the practice. Every available attempt will be made to fit urgent cases into the next available surgery on the same day.

The Practice also has the authority to remove from the list any patients who constantly abuse the appointments system.

Please telephone to cancel your appointment if no longer needed, so your appointment can be allocated to another patient.

Please notify us of change of address and/or telephone number promptly.

Remember, you are largely responsible for your own health, and it is up to you to take the advice and action recommended to you.

Help Us to Help You

Please cancel your appointment if not required.

Give the staff as much information as possible to enable them to deal with your request efficiently.

Each 15 minute appointment is for one person only. Make a separate appointment for each who requires to be seen.

Please phone for results after 2 pm.

Notify us of any change of address and/or phone number promptly.

Please request home visits as early as possible.

Come to the Practice if possible. The Doctor can see 3 or 4 people in the Practice in the time it takes to make one home visit.

Order repeat prescriptions in plenty of time.

Emergency appointments are 5 minute slots - please use these appointments to discuss the urgent matter only.

PERSONAL HEALTH INFORMATION

The Practice is registered under the Data Protection Act. The use of personal health information is an integral part of patient care. Protection of personal health information is part of good clinical practice, and is underpinned by the Common Law duty of Confidentiality, the implementation of the Data Protection Act 1988, revised Codes of Professional Practice, and the new European Convention on Human Rights. Arrangements for use of Personal Health  information should meet these requirements, as well as the recommendations made in the Confidentiality and Security Advisory Group’s Report.

Confidentiality of Records

Practices undergo regular visits by external assessors, whose purpose is to verify the process of the practices quality of care to the patient; therefore they may need to view records of a random number of individual patients. The visiting team adheres to a strict code of confidentiality. If you do not wish your records to be inspected, then please contact the Practice Manager.

VIOLENCE AND AGGRESSION

This practice operates a ZERO-TOLERANCE policy of verbal or physical aggression towards all practice staff. The practice has the right to remove patients from the list because of persisting unacceptable behaviour.

MOBILE PHONES

For your comfort and the safety towards others, please ensure that mobile phones are SWITCHED OFF AT ALL TIMES.

Freedom of Information

Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005, and enables any person requesting information from a public body to receive that information, subject to certain exemptions. This is to encourage public authorities, (GP Practices) to be more open and accountable and organise their information in an efficient and accessible way. This excludes
personal data.

The Practice Publication Scheme Document is available to view, please contact the Practice Manager for more information.

Data Protection Act 1998

You are entitled to access your clinical records held by the practice. This should be done in writing stating exactly what information you require. A charge of between £10-£50 may apply for this request. Please ask the Practice Manager for a form.

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