HOW YOU CAN MAKE A COMPLAINT

We operate a Practice Complaints Procedure for dealing with complaints which meets national criteria.

If, unfortunately, you have cause to complain, please contact the Practice Manager who will take appropriate action. We aim to deal with any problem both quickly and effectively. You will receive an acknowledgement within 2 working days, and an explanation within 10 working days. It would be helpful if you would inform us of any problems as soon as possible after the incident has taken place.

In investigating a complaint, we aim to find out what happened, and what went wrong. Enable you, if you would like, to discuss the problem with those concerned. Ensure you receive an apology, if appropriate. Try to prevent the same thing happening in the future.

If you are complaining on behalf of someone else, and in order to maintain patient confidentiality, we will require to know that you have their permission to do so.

If you would prefer to talk to someone who is not involved, you can telephone or write to The Complaints Officer, NHS Highland, Raigmore Hospital, INVERNESS. Tel 704000.

You will be given a prompt reply within 4 weeks of them receiving your complaint. Where there are good reasons why this cannot be achieved, you will be kept informed of progress.

COMMENTS & SUGGESTIONS

We would like to receive your comments and suggestions about the service this Practice offers, and hope you will let us know if there is any way we can help you. Please let us know by using the suggestion box, or discussing with the Practice Manager.